Thank you very much for your continued patronage of Matsuyama Yushi.
It has come to our attention that for some units of Hokuroku Sousui " Moist Lotion 110mL," the outer box is printed with " Moist Emulsion 90mL."
Although there are no issues with the quality of the product contents and no risk of health hazards, we are voluntarily recalling the affected "Moist Lotion" and "Moist Emulsion" because the information on the packaging does not match the actual contents. We sincerely apologize for the inconvenience; if you possess any of the affected products, please send them to the address below via a "payment on delivery" (freight collect) service so that we may process a refund.
We sincerely apologize for the significant trouble and inconvenience this has caused you. We are committed to further strengthening our quality control measures and preventing any recurrence. We kindly ask for your understanding and cooperation.
■Affected Products and Serial Numbers
It has come to our attention that for some units of Hokuroku Sousui " Moist Lotion 110mL," the outer box is printed with " Moist Emulsion 90mL."
Although there are no issues with the quality of the product contents and no risk of health hazards, we are voluntarily recalling the affected "Moist Lotion" and "Moist Emulsion" because the information on the packaging does not match the actual contents. We sincerely apologize for the inconvenience; if you possess any of the affected products, please send them to the address below via a "payment on delivery" (freight collect) service so that we may process a refund.
We sincerely apologize for the significant trouble and inconvenience this has caused you. We are committed to further strengthening our quality control measures and preventing any recurrence. We kindly ask for your understanding and cooperation.
■Affected Products and Serial Numbers
Product Name: Moist Lotion 110mL
Affected manufacturing numbers: 504, 505, 601 (These numbers appear on the packaging box and the bottom of the product.)
Sales period: September 1, 2025 – September 8, 2026
Product Name: Moist Emulsion 90mL
Affected manufacturing numbers: 504, 505, 601 (These numbers appear on the packaging box and the bottom of the product.)
Sales period: December 24, 2025 – September 8, 2026
■ Refund Procedure: Please indicate your request for a refund and provide the necessary customer information, then send the item(s) to the return address below via freight collect (shipping charges to be paid by the recipient). Refunds will be issued via bank transfer.
■Return Address: 131-0042
To: Customer Service Department, Matsuyama Kushi Co., Ltd., 2-17-8 Higashi-Sumida, Sumida-ku, Tokyo
03-3613-1334
[Customer Information Required for Refund]
・Name, address, and phone number; if the refund method is bank transfer, the transfer details (bank name, branch name, account type, account number, and account holder name in Katakana).
*Personal information provided by the customer will not be used for any purpose other than the matter at hand.
Hokuroku Sousui Customer Service: 0120-686-336 (Monday–Friday, 9:30–16:30; closed weekends and holidays)
Click here for the inquiry form
Affected manufacturing numbers: 504, 505, 601 (These numbers appear on the packaging box and the bottom of the product.)
Sales period: September 1, 2025 – September 8, 2026
Product Name: Moist Emulsion 90mL
Affected manufacturing numbers: 504, 505, 601 (These numbers appear on the packaging box and the bottom of the product.)
Sales period: December 24, 2025 – September 8, 2026
■ Refund Procedure: Please indicate your request for a refund and provide the necessary customer information, then send the item(s) to the return address below via freight collect (shipping charges to be paid by the recipient). Refunds will be issued via bank transfer.
■Return Address: 131-0042
To: Customer Service Department, Matsuyama Kushi Co., Ltd., 2-17-8 Higashi-Sumida, Sumida-ku, Tokyo
03-3613-1334
[Customer Information Required for Refund]
・Name, address, and phone number; if the refund method is bank transfer, the transfer details (bank name, branch name, account type, account number, and account holder name in Katakana).
*Personal information provided by the customer will not be used for any purpose other than the matter at hand.
Hokuroku Sousui Customer Service: 0120-686-336 (Monday–Friday, 9:30–16:30; closed weekends and holidays)
Click here for the inquiry form