Matsuyama Co., Ltd.
Tsuyoshi Matsuyama, President and Representative Director
Tsuyoshi Iwatate, General Manager, Sales Planning Dept.
Headquarters
2-17-8 Higashi Sumida, Sumida-ku, Tokyo
Distribution Center
6073-1 Funatsu, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi
Customer Service
Head Office Phone: 03-3613-1334
Distribution Center Phone.0555-72-6760
Customer Service Phone: 0120-800-642
Depends on separate listing (all sales prices include consumption tax)
Shipping fee, handbag fee, packaging fee, cash on delivery fee
Please refer to the Online Store User's Guide for details on charges.
(1) Credit card payment, AmazonPay, Paypal (the date of debit and the number of payments vary depending on the contract between the customer and the credit card company)
(2) Cash on delivery COD payment (the customer is responsible for the COD fee)
(3) Postpaid Convenience store payment, postal transfer
If the billing address is outside of Japan, the billing will be made in the local currency (currency rate at the time the sales are confirmed). If a refund or chargeback is issued, the amount will be based on the currency rate at the time of the refund or chargeback.
If you wish to make a deferred payment, please use the payment service provided by GMO Epsilon, Inc. Please note that GMO Epsilon, Inc. will examine your application for this payment service. Please note that you may not be able to use convenience store payment or postal transfer depending on the results of the screening. In such cases, please change to another payment method.
If you choose GMO Epsilon postpaid payment, it may take more than 2 business days to ship your order due to credit checks. If you are in a hurry, please choose another payment method.
Please note that GMO Epsilon will send you an invoice by mail approximately 2 weeks after your order is shipped.
Payment must be made within 14 days of receipt of the invoice.
Payment can be made at the convenience stores listed on the invoice or by postal transfer.
Payment can be made at the convenience stores listed on the invoice or by postal transfer.
In the case of postal transfer, a handling fee of 110 yen (tax included) will be charged if you pay in cash at the counter or ATM. If you use your "bankbook" or "cash card" to pay from your account, there is no service charge (revised due to service changes at post offices and Japan Post Bank effective January 17, 2022).
Convenience store payment and postal transfer are payment services provided by GMO Epsilon, Inc. We will provide GMO Epsilon, Inc. with personal information to the extent necessary for the use of the payment service, and will transfer payment receivables to GMO Epsilon, Inc.
GMO Epsilon, Inc. has a limit of less than 50,000 yen on the cumulative balance.
*If payment has not been completed prior to this date, the service may not be available.
Orders will be shipped within 2 business days (excluding Sundays and holidays). Delivery will be made within 10 days from the third day after the order date. Please note that if you choose GMO Epsilon deferred payment, it may take longer (more than 2 business days) to ship your order due to credit checks. If you choose GMO Epsilon Postpaid Payment, it may take more than 2 business days to ship your order due to credit checks. If you are in a hurry, please choose another payment method.
Internet, telephone, fax, mail
*Orders placed by phone, fax, or mail are not eligible for the cumulative point system.
From 1 piece
Returns and exchanges must be made within 10 days of receipt of goods. Please contact the Matsuyama Yushi Customer Service Center within 5 business days of receipt of the product.
If the product is damaged during shipping, defective, or different from your order, we will immediately replace the product at our expense (we will make every effort to deliver the product with the utmost care to avoid this).
If the return is due to the customer's own reasons, the customer will be responsible for shipping costs. In addition, if the total amount of the returned merchandise is less than 5,500 yen (including tax), the customer will also be responsible for the shipping costs. Please understand this in advance.
We do not accept exchanges of products due to customer's reasons. In addition, we may not be able to accept order cancellations because we begin preparing for shipment immediately after receiving an order. If you have ordered the wrong item, please place a new order for the item you want.
We do not accept returns or exchanges in the following cases
(1) Products that have been opened or used.
(2) Products that have been damaged or scratched by the customer
(3) Merchandise that has been in transit for more than 10 days after arrival
(4) Foodstuffs
Please contact us by using the inquiry form or by contacting the customer service desk.
*Please also contact the customer service desk to file a complaint, or to request disclosure, correction, or discontinuation of use of personal data.
Matsuyama Oil & Fat Co.
0120-800-642(9:00-17:30
Closed Saturdays, Sundays, and holidays)
Name and location of sales place: Yamakami Kaju Yakusyoen 43-2, Shimoaza Yamakami, Sanakawachi-mura, Nato-gun, Tokushima
Name of liquor sales manager: Kana Uemura
Date of participation in liquor sales management training: July 20, 2021
Next Training course date July 19, 2024
Name of training organization Tokushima Prefecture Federation of Retail Liquor Distributors' Associations