Matsuyama Co., Ltd.
Tsuyoshi Matsuyama, President and Representative Director
Tsuyoshi Iwatate, General Manager, Sales Planning Dept.
Headquarters
2-17-8 Higashi Sumida, Sumida-ku, Tokyo
Distribution Center
6073-1 Funatsu, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi
Customer Service
Head Office Phone: 03-3613-1334
Distribution Center Phone.0555-72-6760
Customer Service Phone: 0120-800-642
Depends on separate listing (all sales prices include consumption tax)
Shipping fee, handbag fee, packaging fee, cash on delivery fee
Please refer to the Online Store User's Guide for details on charges.
(1) Credit card payment, Apple Pay, Google Pay, PayPal
The date of debit and the number of payments will vary depending on the contract between the customer and the credit card company.
Credit cards accepted: VISA / Master Card / JCB Card / American Express After selecting "Credit Card" in "Payment Method", please enter your credit card information according to the on-screen instructions. Please enter your credit card information as indicated on the screen after selecting "Credit Card" in the "Payment Method" section. All of your important credit card information will be encrypted before transmission.
The total amount of payment is as follows The total price of the merchandise + shipping charges *The merchandise price includes consumption tax (amounts of less than one yen are rounded down).
If the order amount is over 10,000 yen including tax, or depending on the details of your purchase, you may be asked to pay by cash on delivery (COD).
Credit card payment is contracted with Shopify Payments, Inc.
If you choose a billing address outside of Japan, you will be billed in the local currency (currency rate at the time sales are confirmed). If a refund or chargeback is issued, the amount will be based on the currency rate at the time of the refund or chargeback.
(2) Cash on Delivery (Cash on Delivery)
Cash on Delivery Fee: Up to 10,000 yen 330 yen / Up to 30,000 yen 440 yen / Up to 100,000 yen 660 yen / Up to 300,000 yen 1,100 yen Shipping and Collection Agency: Sagawa Express
The total amount to be paid is as follows. Total merchandise price + shipping cost + cash on delivery fee * The merchandise price includes consumption tax (amounts less than 1 yen are rounded down).
Please pay the amount due to the delivery person upon arrival of the merchandise. The amount to be paid will be the total amount we inform you at the time of order confirmation, plus the above-mentioned handling fee.
Please keep the receipt in a safe place.
If the billing address is outside of Japan, you will be billed in the local currency (currency rate at the time sales are confirmed). If a refund is issued or a chargeback is issued, the amount will be based on the currency rate at that time.
GMO deferred payment
GMO deferred payment is a payment method in which payment is made after the product arrives at the customer's possession. Please pay at a convenience store, post office (Japan Post Bank), bank, or LINE Pay near you.
Please use the payment slip for payment at a post office. Wire transfer is not available.
Bank transfer fees are the responsibility of the customer. Also, the account number to be transferred is different for each transaction, so please check the account number on the invoice.
If you have not completed payment before, you may not be able to use this service. In that case, please select another payment method.
Normally, you will receive an invoice about 2 weeks after your merchandise arrives. Payment is due within 14 days of the invoice. The payment deadline is also indicated on the invoice.
For postal transfer, a handling fee of 110 yen (tax included) will be charged if you pay in "cash" at the counter or ATM. If you pay from your account using your bankbook or cash card, there is no service charge.
If you are a minor, please obtain the consent of your legal representative before using this service.
There is a screening process for use of the service. Depending on the results of the screening, "GMO Gopayment" may not be available, in which case please change to another payment method.
GMO deferred payment" is a service provided by GMO Payment Services, Inc. Our company will provide personal information to GMO Payment Services, Inc. within the scope of the service and transfer payment receivables to GMO Payment Services, Inc.
The maximum amount that can be used for GMO Gepayment is 55,000 yen (tax included).
GMO Postpaid Payment cannot be used if the product is delivered to a "shipping company," "post office," or temporary residence such as a "school," "hospital," or "hotel. Product forwarding service is also not available.
If the recipient is your employer, please enter "employer" after your address.
Please enter "Work Address" after your address.
If you do not receive your invoice or have any questions regarding reissue, please contact the following dedicated contact:
For inquiries regarding GMO deferred payment:
GMO Payment Services, Inc.
Dedicated contact for purchasers: 0570-666-350 (10:00-17:00)
For reissue of invoice, please click here Please click here to apply for reissue of invoices.
Orders will be shipped within 2 business days (excluding Sundays and holidays). Delivery will be made within 10 days from the third day after the order date. Please note that if you choose GMO Epsilon deferred payment, it may take longer (more than 2 business days) to ship your order due to credit checks. If you choose GMO Epsilon Postpaid Payment, it may take more than 2 business days to ship your order due to credit checks. If you are in a hurry, please choose another payment method.
Internet, telephone, fax, mail
*Orders placed by phone, fax, or mail are not eligible for the cumulative point system.
From 1 piece
Returns and exchanges must be made within 10 days of receipt. Please contact the Matsuyama Yushi Customer Service Center within 5 business days of receipt of the product.
If the product is damaged during shipping, defective, or different from your order, we will immediately replace the product at our expense (we will make every effort to deliver the product with the utmost care to prevent this from happening).
If the return is due to the customer's own reasons, the customer will be responsible for shipping costs. In addition, if the total amount of the returned merchandise is less than 5,500 yen (including tax), the customer will also be responsible for the shipping cost. Please understand this in advance.
We do not accept exchanges of products due to customer's reasons. In addition, we may not be able to accept order cancellations because we begin preparing for shipment immediately after receiving an order. If you have ordered the wrong item, please place a new order for the item you want.
We do not accept returns or exchanges in the following cases
1) Items that have been opened or used
2) Items that have been damaged or scratched by the customer
3) Items that are more than 10 days old after arrival
4) Food items
Please contact us by using the inquiry form or by contacting the customer service desk.
*Please also contact the customer service desk to file a complaint, or to request disclosure, correction, or discontinuation of use of personal data.
Matsuyama Oil & Fat Co.
0120-800-642(9:30 a.m. to 4:30 p.m. closed Saturdays, Sundays, and holidays)
Name and Location of Sales Office Matsuyama Oil and Fat Co. 2-20-11 Higashi Sumida, Sumida-ku, Tokyo
Name of Alcoholic Beverage Sales Manager Yuko Nakatani
Date of participation in Alcoholic Beverage Sales Management Training March 12, 2025
Next training due March 11, 2028
Name of Training Organization National Central Association of Retail Liquor Distributors