It has come to our attention that the manufacturing number, which should be displayed on the back of the product, is missing from some units of the Hokuroku Sousui " Hand Soap Hinoki (Refill) 230mL."
Although there are no issues with the quality of the product contents and no risk of health hazards, we are voluntarily recalling the affected "Hinoki (Cypress) Hand Soap Refill (230mL)" due to an error in the manufacturing number labeling. We sincerely apologize for the inconvenience; if you possess the affected product, please send it to the address below via a "payment on delivery" (freight collect) service so that we may process a refund.
We sincerely apologize for the significant trouble and inconvenience this has caused you. We are committed to further strengthening our quality control measures and preventing any recurrence. We kindly ask for your understanding and cooperation.
■ Product Name: Hinoki Hand Soap Refill (230mL)
Items subject to recall: Products missing the 3-digit manufacturing number (printed in black ink near the bottom center of the label on the back of the product). Sales period: June 19, 2026 – October 8, 2026.
■ Refund Procedure: Please indicate your request for a refund and provide the necessary customer information, then send the item(s) to the return address below via freight collect (shipping charges to be paid by the recipient). Refunds will be issued via bank transfer.
■Return Address: Matsuyama K-Yushi Co., Ltd., Customer Service Department, 2-17-8 Higashi-Sumida, Sumida-ku, Tokyo 131-0042
03-3613-1334
[Customer Information Required for Refund]
・Name ・Address ・Phone number ・Bank transfer details (Bank name / Branch name / Account type / Account number / Account holder name (Katakana))
*Personal information provided by the customer will not be used for any purpose other than the matter at hand.
Hokuroku Sousui Customer Service: 0120-686-336 (Monday–Friday, 9:30–16:30; closed weekends and holidays)
Click here for the inquiry form.